Frequently Asked Questions- App Users
Starchup’s App allows you to schedule and pay for dry cleaning, laundry, and wash & fold delivery. Simply register by entering your address and payment information. You are now ready to have your laundry done at the touch of a button!
It means you never have to do laundry again! Our cleaners will take your laundry, wash & dry it at their facilities, and fold it for you before wrapping it in special packaging. No more waiting for your clothes at the Laundromat or that dank room in your apartment building. You can turn your laundry room into a home office!
First, login to the App or Website and schedule a time for pick up. Gather your laundry and divide it by dry cleaning and wash & fold. Your delivery driver will meet you at the scheduled time with garment bags to collect your clothes. Your cleaner will inventory your clothes at their facility and update the app with your order. Once your clothes are clean, we will notify you to schedule a time and location for delivery. You will also receive a receipt and your credit card will be charged accordingly. Your delivery driver will meet you again at the scheduled time with your clean clothes in garment bags you can keep for your next order!
You do not have to be home to meet the driver, but you will be responsible for the safety of your laundry. Feel free to leave your laundry on your porch, with a neighbor or door person, or anywhere else accessible to our driver. Please include this information in the “Special Instructions” on the app so our driver knows.
Your driver should arrive promptly at the scheduled time or call you to let you know he is running late. In the meantime, you can track your driver’s location on the app!
Yes – with a smile and a positive review!
Pricing, delivery fees, and minimum order amounts vary depending on your cleaner. That information is available on the app in the pricing screen.